Privacy Policy

1. Introduction

Friends Timber Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our professional services including consulting, project management, quality assurance, and certification support.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Company name and business address
• Professional title and industry information
• Project requirements and specifications
• Communication preferences

2.2 Technical Information

• IP address and browser information
• Website usage patterns and preferences
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing professional consulting and project management services
• Communicating about projects, updates, and service delivery
• Processing service agreements and invoicing
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Sending relevant business communications and updates

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information may be retained for up to 7 years for compliance and quality assurance purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Gabon. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: